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Getting Quality support with the emulator installation.

How to Contact Our Technicians

If you encounter any problems with your DPF or DEF emulator, our skilled technicians are here to help!

There are several convenient ways to contact our technician for assistance with DPF (Diesel Particulate Filter) and DEF (Diesel Exhaust Fluid) emulators:

  • Call Directly: You can give a call directly to our technicians at +1 210-209-9131. Our team of qualified mechanics with experience in workshops of such brands as Caterpillar or Volvo will provide support during the entire process of installation of the device, as well as diagnostics of the machine before proceeding with it.
  • Text on WhatsApp: If you prefer texting, you can also reach our technician via WhatsApp. Simply send a message to the same phone number, +1 210 209 3191, and our technician will respond promptly to assist you with your inquiries.
  • Email Support: If you are in need of getting any additional materials like the device’s schematics or digital version of a manual, you can contact our technician at [email protected]
  • Contact Sales Department or Your Handler: We provide support all over the world! Worried that you can’t contact a technician because of your location? Call your handler and ask to open a support case. One of our technicians will contact you at the scheduled time, ensuring that your concerns are addressed promptly by our technician.

No matter which method you choose, our dedicated technicians team is committed to providing you with the support and assistance you need to ensure the optimal performance of your DPF and DEF emulators.

How the Process of Getting Support Looks Like

In case of any concerns regarding the installation, our team of technicians is ready to help. With over hundreds of successful installations and provide supports, we have the knowledge and know-how to meet your expectations. Here’s how the typical process of getting support looks like.

  • Contacting Technician: In a situation where you’ll find yourself in a need of getting support, get in touch with our one of our technicians. You can contact our technical department through various channels, including phone, WhatsApp, or email.
  • Device Diagnostics: Upon receiving a support request, our technicians perform diagnostics on the emulator device. The device is equipped with LED lights to indicate the device’s proper functioning. Simply by having a look at the device, most often is enough to know what’s the issue, our technician can check if the device is getting power, does it communicate with CAN or if the device is set to the right parameters.
  • Machine Diagnostics: Like the device you receive, your machine is advanced, and tuning it to work requires knowledge that our technicians have gained in workshops of brands such as Caterpillar and Volvo. With their experience, they run diagnostics on the machine to determine what is preventing it from working properly.
  • Solving the issue: Once you have identified the problem, you and our technician will make your engine the perfect one. This may involve adjusting settings, replacing components, or performing software updates to ensure optimal performance of the emulator device.
  • Customized Solutions: In cases where the issue is more complex or unique to a specific customer machine, we offer customized solutions. Our technicians develop tailored programs to address the specific needs of the customer’s machine, ensuring compatibility and effectiveness.

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Most common support requests

The vast majority of support requests we receive relate to simple tasks, which underscores the ease of use of our products. Customers frequently ask for guidance on which plugs to cut during installation, and how to change the CAN speed on the emulator using a simple switch. These inquiries show that our customers appreciate the simplicity and user-friendliness of our devices. Our dedicated support team is always available to provide clear and concise instructions, ensuring smooth installation and operation of our emulators with unparalleled efficiency and effectiveness.

Untypical Machine? Not a Problem!

As manufacturers and pioneers of DPF (Diesel Particulate Filter) and DEF (Diesel Exhaust Fluid) emulation methods, we take pride in our ability to provide solutions for even the most unconventional situations. In instances where a DPF has been stolen, leaving no compatible components behind, we can offer a personalized device to ensure the engine continues to run smoothly. Our tailored solutions are designed to bypass or replace the missing DPF, allowing the vehicle to maintain optimal performance without compromising engine functionality. Furthermore, consider a scenario where a customer discovers a bargain on a machine with a defective exhaust gas cleaning system. Thanks to our innovative solutions, this customer can save money by purchasing the machine at a lower cost. With our expertise and specialized devices, we can repair the defective system at a fraction of the cost of traditional methods, providing a cost-effective solution for the customer’s needs. At our company, we understand that every situation is unique, and we are committed to offering personalized solutions that meet our customers’ specific requirements.